A South West IT firm proves it's a international player

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By eightwireify | Monday, December 02, 2013, 10:42

A SOUTH WEST IT firm took its staff to

Corfu on a team-building weekend—and continued to operate a seamless

out-of-hours remote support service for its customers.

CF Systems, which provides IT support for

businesses throughout the region from its base in Redruth, put 12 of its staff

on a plane to the Greek island of Corfu for a busy weekend of team-building

exercises.

During the weekend, the company continued

to offer a full suite of out-of-hours support to customers with trained

operatives remaining constantly available—albeit with temperatures outside at

around 25C and with screen-breaks taken at the poolside.

In a military-style operation, the CF

Systems team had arranged with their Corfu hotel's management to be able to set

up a virtual IT support service desk where they could provide normal monitoring

and support, deal with support requests and perform routine maintenance on

clients' computing and telephone infrastructures.

The set up was made possible using voice

over internet (VoIP) technology through the hotel's IT infrastructure  which had itself been installed by CF

Systems through an existing customer relationship. The IT centre was

continually manned throughout the weekend with staff using a rota to take

charge.

Also in military style—one of the

highlights of the team building activities was a large-scale paintball combat

exercise that saw computer technicians and administrative staff take to the

battlefield alongside senior management including company directors.

Darren Dixon, CF Systems' technical

director, said: "It was no mean feat to make this weekend work as well as it

did. There was never going to be any interruption of service and we made sure

we offered complete transparency to clients so that they knew what we were

doing and we maintained a technical presence at our head offices in Redruth.

"It was a good experience to put the team

through its paces in terms of mobilising the office and everyone was required

to do a little more thinking outside of the box—something we pride ourselves on

at CF Systems.

"The management took the decision to hold

the exercise in Corfu as recognition of the hard work that the team has done in

the past year and to ensure that they continue to operate to the high level

that our clients have come to expect. We were pleased that it also gave us the

chance to demonstrate the capabilities of remote IT support."

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