A South West IT firm proves it's a international player
By eightwireify | Monday, December 02, 2013, 10:42
A SOUTH WEST IT firm took its staff to
Corfu on a team-building weekend—and continued to operate a seamless
out-of-hours remote support service for its customers.
CF Systems, which provides IT support for
businesses throughout the region from its base in Redruth, put 12 of its staff
on a plane to the Greek island of Corfu for a busy weekend of team-building
During the weekend, the company continued
to offer a full suite of out-of-hours support to customers with trained
operatives remaining constantly available—albeit with temperatures outside at
around 25C and with screen-breaks taken at the poolside.
In a military-style operation, the CF
Systems team had arranged with their Corfu hotel's management to be able to set
up a virtual IT support service desk where they could provide normal monitoring
and support, deal with support requests and perform routine maintenance on
clients' computing and telephone infrastructures.
The set up was made possible using voice
over internet (VoIP) technology through the hotel's IT infrastructure which had itself been installed by CF
Systems through an existing customer relationship. The IT centre was
continually manned throughout the weekend with staff using a rota to take
Also in military style—one of the
highlights of the team building activities was a large-scale paintball combat
exercise that saw computer technicians and administrative staff take to the
battlefield alongside senior management including company directors.
Darren Dixon, CF Systems' technical
director, said: "It was no mean feat to make this weekend work as well as it
did. There was never going to be any interruption of service and we made sure
we offered complete transparency to clients so that they knew what we were
doing and we maintained a technical presence at our head offices in Redruth.
"It was a good experience to put the team
through its paces in terms of mobilising the office and everyone was required
to do a little more thinking outside of the box—something we pride ourselves on
at CF Systems.
"The management took the decision to hold
the exercise in Corfu as recognition of the hard work that the team has done in
the past year and to ensure that they continue to operate to the high level
that our clients have come to expect. We were pleased that it also gave us the
chance to demonstrate the capabilities of remote IT support."